Shipping & FAQ
Do You Ship Internationally?
Yes. Our automated cart currently process orders throughout Australia and Internationally. However some products can not enter all countries due to custom regulations as well as border closures due to COVID-19. If we are unable to deliver your order to your address we will refund your order to the payment method chosen at the checkout.
What Are Your Shipping Costs?
Shipping is automatically calculated by Australia Post at the checkout based on weight and the delivery address. We do not charge for packaging.
How Long Will It Take To Receive My Order?
We post off orders Monday to Friday, excluding Australian National Public Holidays, the State of Victoria and Bendigo public holidays. After receiving payment for your order as cleared funds, orders are posted within two business days. How long your order takes to reach you, or the receiver depends on how your payment is processed and the type of products you have ordered. If an item is on back-order, we will combine your order as one parcel and ship it to you once all items for your order are ready to go.
Please note due that due to COVID-19 there are delays with Australia Post delivery times. This is out of our control and we will endeavour to provide you with a tracking number once your order is shipped so you can keep track of your delivery. Express Post, whilst not overnight, is still the quickest way to to get any order delivered to you.
Any files relating to your digital products are generally made available for download immediately. We recommend purchasing digital products in a separate order to physical products for ease of download. Please check the individual product information page for the formats available of a specific product.
Which methods of payment do you accept?
You can pay using PayPal as well as Visa and MasterCard Credit and Debit Cards. You do not need a PayPal account to pay by Debit or Credit cards. All payments are processed on secure servers utilising the latest SSL technology. No credit card information is stored on the website as we utilise third party secure servers, such as those provided by PayPal, to process your payment.
What is your returns policy?
We want you to be fully satisfied with your purchases.
Any product purchased from Hecate's Divine Gifts, either online, through a market stall, event and/or from our premises, may be returned within the first 14 days (with return postage paid by yourself). Your refund may be in the form of either store credit, partial or full refund and/or we may also send to you a replacement product upon confirmation of an item being damaged.
If you would like to return an item, please contact us.